TC Game - Privacy Policy

Information we collect

Information you provide directly

When you register an account or interact with TC Game, we may collect personal information you submit voluntarily, including your name, email address, date of birth, username, and payment details where applicable.

Information collected automatically

When you access tcgame.com.co, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, referring URLs, and in-game activity logs. This data is collected through cookies, pixel tags, and similar tracking technologies.

Information from third parties

If you sign in using a third-party service (such as Google or Facebook), we receive basic profile information that service shares with us, consistent with your privacy settings on that platform. We may also receive fraud-prevention signals from payment processors and analytics partners.

How we use your information

Service delivery and account management

We use the information we collect to create and maintain your TC Game account, process transactions, deliver game content and features, authenticate your identity, and provide customer support.

Personalisation and improvement

We analyse usage data to personalise your gaming experience, recommend relevant content, and improve the performance, security, and features of the TC Game platform. Aggregated and anonymised data may be used for internal research and product development.

Communications

We may use your email address to send you transactional messages (account confirmations, purchase receipts, security alerts) and, where you have given consent, promotional communications about TC Game offers and updates. You may withdraw consent for marketing emails at any time by clicking the unsubscribe link in any such message.

Legal compliance and safety

We process personal data as necessary to comply with applicable Indian law and other binding legal obligations, enforce our Terms of Service, detect and prevent fraud or abuse, and protect the rights, property, and safety of TC Game, its users, and the public.

Legal bases for processing

We rely on the following legal bases to process your personal data: (a) performance of a contract, to provide the services you have requested; (b) legitimate interests, to improve our platform and prevent fraud; (c) consent, for marketing communications and non-essential cookies; and (d) legal obligation, where processing is required by law.

Your rights

Access and portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive it in a structured, commonly used, machine-readable format.

Correction

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Deletion

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and we have no overriding legitimate grounds. We will honour deletion requests subject to our obligations to retain data under applicable law.

Restriction and objection

You have the right to request that we restrict processing of your data in certain circumstances, and to object to processing carried out on the basis of our legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Withdrawal of consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How to exercise your rights

To exercise any of the rights described above, please contact us using the details in the "Contact us" section below. We will respond within 30 days of receiving your request. We may ask you to verify your identity before acting on a request to protect your account security.

Retention

We retain personal data for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it securely.

Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact the TC Game privacy team at [email protected]. We aim to respond to all enquiries within 30 days.